Who is responsible for your information
Industrial and Automatic Door Systems is responsible for the personal information described in this policy. For privacy questions or requests, email info@iaads.co.uk or call 07833 207591.
Information we collect
When you contact us or request a quotation, we may collect:
- Your name, company name, email address and telephone number.
- The site address or postcode and information about the work required.
- Door type, fault details, access information and preferred attendance times.
- Photographs you choose to upload with an enquiry.
- Records of emails, calls, quotations, jobs and invoices.
- Basic technical information recorded by the website or hosting provider, such as an IP address, browser type and access time.
Please avoid including people, vehicle registrations, access codes or other unnecessary personal or security-sensitive information in uploaded photographs.
How and why we use it
We use personal information to review enquiries, prepare quotations, arrange attendance, carry out requested work, communicate about jobs, issue invoices, keep business records and meet legal or safety obligations.
Depending on the circumstances, this is based on taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, or our legitimate interests in operating and protecting the business and responding to customers.
Enquiry form and photographs
The website enquiry form is processed using FormSubmit so that the details and photographs you provide can be delivered to info@iaads.co.uk. Information submitted through the form will therefore be handled by that service as part of delivering your enquiry.
You can avoid using the form by contacting us directly by telephone or email.
Who we share information with
We may share information only where reasonably necessary with service providers that support website hosting, form delivery, email, accounting or IT; with subcontractors or suppliers involved in your work; with professional advisers; or with authorities where required by law.
We do not sell your personal information.
How long we keep it
Enquiry information is kept only for as long as reasonably needed to respond, quote and follow up. If work is undertaken, relevant customer, job, accounting and safety records may be retained for longer to meet contractual, insurance, tax and legal requirements. Information that is no longer needed is deleted or securely disposed of.
Cookies and website measurement
This website does not currently use visitor analytics or advertising cookies of its own. The hosting service may process limited technical data needed to deliver and protect the website.
The Social Updates page uses an Elfsight widget to display posts from LinkedIn. When that page loads, Elfsight and LinkedIn may receive technical information such as your IP address, browser details and interaction data, and may use cookies or similar technologies under their own privacy policies. You can avoid loading the embedded feed by not visiting that page and instead use the direct LinkedIn link if you choose.
Your rights
Under UK data protection law, you may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction or objection to certain uses, and transfer of information in some circumstances.
To make a request, contact info@iaads.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
This policy may be updated when the website, services or legal requirements change. The latest version will always be published on this page with its updated date.
